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A to Z Services List 

Academic Software Purchase
Adaptive Technology
AUC utilizes software and hardware solutions to help students with visual impairment build up their academic success. Students are provided with full assistance and training in using the software and equipment available. Scanning and printing documents in Braille format is also provided. Students can borrow existing equipment to take notes in class using Braille or audio formats. An article has been published in AUC News regarding our services and in favor of the International Day of Persons with Disabilities
ADSL services
Telecommunication office has an agreement with main ISP in Egypt to provide special discount for AUC community when subscribing in ADSL services for home use.
AUC Conference tool
AUC ConfTool is a web-based system that facilitates the management of conference websites, by providing a convenient and efficient method of handling all aspects of creating and publishing a website. The system greatly reduces the effort that goes into organizing conferences, and provides support from the initial call for proposals right up to and during the event itself.
The American University in Cairo Digital Archive and Research Repository (DAR Repository) is the open access home to AUC's scholarly communications, including theses, faculty publications, student projects, and departmental records and publications. "DAR" means home in Arabic, which reflects the repository's role as a "home" for scholarship and institutional records. Theses and research work placed on AUC DAR become accessible to the whole word based on some business rules.
AUC Directory
AUC Directory is a centralized database that holds AUC staff and faculty contact details and make it available online.
AUC Mail
AUC currently hosts its email on Google Apps to provide ease of access and increased storage capacity for faculty, students and staff.
AUC Planning Matrix application
The planning matrix is a web-based interface that automates the planning and budgeting workflow process. Units submit their planning matrix to be represented as new requests to the budget office. An approval cycle is initiated. At the end of the process, the approved planning matrix items are added to the unit’s base budget on SAP. The system contains also a reporting tool with sophisticated filtration criteria.
Information Security Awareness: Delivering awareness to AUC community focusing on faculty, staff & students to keep them aware of new attacks, personal defense techniques & how to protect AUC from the growing cyber offenses
Banner Student Aid

Banner Student Aid is a comprehensive set of processes that provide integrated solutions for handling the daily activities of the financial aid office.  The system can enhance the selection processes for the needy students/ applicants. It also can enhance the merit based awards by defining the eligibility rules. Some of those daily tasks and functions are:

Funds management
Processing institutional scholarships
Institutional loans
Government aid
Disbursement to accounts receivable
Award history
Academic cost of attendance definition
Student budget assignment, need analysis
Web application creation, requirements tracking, and a self-service component

BCP/DRP & Emergency Response
Business Continuity Plan/Disaster Recovery Plan & Emergency Response: Managing plans to protect AUC assets and keep AUC business running with minimal acceptable interruptions
Blackboard is a web-based Learning Management System (LMS) that enables collaboration between students and faculty and has many features that enhance the learning experience.
Braille note taker for checkout
Braille Printing
Braille printing is used to translate and emboss documents to be compatible with Braille methodology
Braille printing is available in UACT open access computer lab
Budgeting and Planning
Budgeting and Planning application is the platform that enables AUC departments to enter their planing matrix for the following year budget
Bulk SMS (Departments)
The Telecommunications Unit provides a bulk SMS service for departments to communicate with their stakeholders (students, staff, faculty or alumni) more conveniently and efficiently. With just a few clicks, the user can send SMS messages to thousands of mobile phones.
Business Mobile Lines
The IT office extends reachability by providing business mobile voice lines for the AUC staff and faculty members with lower rates than commercial lines on all mobile service providers. Other packages could be activated on the lines other than basic voice package such as mobile internet, affordable international calls rates, Blackberry service and others. Data lines are available as well to be used on tablet computers or USB modems for internet connectivity.
Call Center (Departments)
The Telecommunications Unit hosts a professional grade call center server which allows the Telecommunications Unit to construct a call center service for departments and schools. The call center facility provides interactive voice response (IVR) service, queue management, comprehensive reporting, increased availability, and fully customized call scenarios to suit the department's needs. The call center facility serves both external and internal callers.
Classroom Technologies
Teaching and learning spaces
Classrooms Equipment borrowing
Classrooms events is generally short-term. And short term events does not require permanent facilities, services or equipment. IT provides equipment rental in support of these events as well as staff support.
Computer Labs
Open access computer labs are located in multiple locations across campus. These labs can be reserved for teaching, meetings, or workshops, for one-time events or for open hours during the semester. The equipment in the computer labs is on a LifeCycle replacement schedule to ensure the latest technology for the AUC community. In some areas, specialized hardware and software is available for department specific needs.
Conference Bridge
One of the services provided by the Telecommunications Unit is the conference bridge which allows a group of people to participate in phone call by allowing participants to dial into a virtual meeting room from their own phone. 
Course Planning for International students
PCP forms is a system where international students can register their courses from university catalog
Curriculum Proposal System (CPS)
An automated workflow system that handles the curriculum and courses changes process starting from faculty and departmental committee levels of approvals till the Provost Level. It incorporates an automatic notification system that serves as following-up for the administrator and their responses to the proposal submissions.
Datacenter Services
AUC Datacenter services provides a convenient location to host IT Assets and services, Datacenter includes fully redundant UPS, power distribution, centralized A/C units and fire suppression systems.

DegreeWorks is a comprehensive and friendly academic advising and degree audit tool that helps students and their advisers know their degree requirements and what has been fulfilled and what's left to graduate. DegreeWorks is integrated with Banner giving students meaningful and consistent direction and providing advisers with up-to-date curriculum information. 

 DegreeWorks is available from inside Banner Self-Service under Student/Advisor Menu.

Digital Signage
Digital Signage is a way of communication in the campus for displaying electronic contents in specific venues on large LED screen this allows AUC to publicize specific messages, content and events
Distance Learning
Enterprise Content Management
Perceptive is the AUC content management software that is used for digitizing and archiving documents and storing them in centralized locations with predefined privileges of access.
Faculty Grants
Fund Raising
Salesforce is the Customer Relationship Management (CRM) software used at AUC. It enables us to better serve our customers, find opportunities, forecast and manage AUC contacts.
Get Office 365
Google Calendar
AUC Calendar is a Calendaring system hosted on Google Enterprise Cloud platform and it is integrated with AUC Email and other collaborative tools.
Google Docs
AUC Google Docs is a simple open office tool that is accessible from the web and helps easy collaboration and sharing of documents between participants.
Google Groups
Google Hangouts
Google Sites
Grants Proposal & Management
Coeus is an electronic system that is used by MIT from proposal development and pre-post award management
Graphic Design
Graphic design is available for Faculty and Students who want assistance in design and presenting art work, professional designers are available to provide help using Adobe creative suite family. 



Internet Services
Internet Services is available for AUC students, Staff, Faculty and researchers, The internet is provided by high bandwidth fully redundant links

Digital Forensics and Investigations: Handling investigations related to digital related incidents

IP Telephony and Faxes
The  Telecommunications Unit provides desktop telephony services as well as faxes for faculty and staff members at both campuses. Through the use of IP telephony solutions, the users are provided with various telephony features while simplifying their use and unifying the underlying network infrastructure. AUC New Cairo operates with Nortel/Avaya IP phones, and AUC Tahrir Square operates on Cisco IP phones, with seamless interoperability between both systems.
AUC IP TV provides streaming satellite TV channels across the campus through wired network service, it offers more than 50 channels that can be viewed through and IP TV receivers, the service in mainly used by Students in the dorms in New Campus and in selected departments and venues.
Kaspersky Anti-virus
Laptop Repair Services
Lynda is an online learning platform, that provides the AUC community with full training courses using video (indexed) tutorials taught by experts.
Mailing Lists
Mailing lists are an automated way to communicate with the AUC community. Mailing list are a collection of names and email addresses and are available for AUC departments for their communications.
Media Streaming
Media streaming for live and archived media files is available in AUC, Viewers can watch the stream through a publicized link provided to them for a specified account. 
Mediathread is a platform for independent, collaborative analysis and composition of web-based multimedia content for classes, Users can easily embed, clip, annotate and organize images and video files into essays and assignments, to be analyzed by Mediathread environment
Microsoft Imagine
Microsoft IT Academy
Microsoft IT Academy provides online resources for AUC community to enhance their technology skills using Microsoft products and platforms

Continuous Monitoring and Incident Response: Monitoring threats and attacks on AUC continuously, responding to alerts and incidents

Moodle is a user friendly open source Learning Management System (LMS) with a wide range of functionality covering content creation, communication, collaboration, manipulation and delivery. It also facilitates students tracking and assessment.
Multimedia Lab
Multimedia lab is dedicated to the production of work in graphics, video and audio, using emergent computing technologies.
Online Payment
TouchNet is used as the formal commercial payment gateway the university.

TouchNet helps institutions streamline business processes, save time and money, protect their sensitive payment data.

Options supported TouchNet:
CPI compliant
Addition of Full Card Number 
Ability to Resubmit Failed Credit Card Batch
New Signature Debit Options
Labeling for Test and Safe Copy Environments
AVS & CVV options included in default configuration
Patch Management

Vulnerability & Patch Management: Managing vulnerability and patch management activities to ensure the optimum and acceptable level of protection on assets


Policies, Procedures, Guidelines, Benchmarks & Metrics: Formulating and establishing AUC policies, procedures, guidelines, benchmarks & metrics to formalize and measure protection efforts towards AUC

Over the past years, AUC was the first to adopt deployment of Evisions’ Transcript Solution. For each college implementation, we build customizable transcripts using Argos’s Banded Reports feature, to tailor different aspects of transcripts display based on requested college
Evisions Argos delivers the insights that you need in order to make timely, better-informed decisions. Argos helps colleges and universities work better, delivering flexible, powerful, easy-to-use reporting tools developed by higher education experts.
Empowers Timely Decisions:
A simpler, quicker way to run reports and visualize data, making your job easier.
Reports at Your Convenience:
Access reports and dashboards whenever you need them, and on the device that works best for you.
Frees Up IT
No complex development or lengthy installation. Easy to modify as your needs change.
Risk Assessment & Consulting
Providing consultation & assessment to assess AUC assets & solutions in order to provide the best security controls and delivers a clear security state to stakeholders
Scanning & OCR Services
Screen Magnifiers
Screen Readers
Job Access With Speech (JAWS) is an accessibility software that provides visually impaired students the ability for onscreen readers as a text to speech function.
Second life
Second life is a virtual environment that allows users to meet other people , visit other universities, take online language classes from around the world and build online projects. AUC has a virtual campus on second life with many interesting activities.
Security Controls Management
Leading Information Security controls management, tuning & configuring controls to achieve collectively the optimum results
Specialized voice recorders for checkout
Speech Recognition
Student Evaluation
Online Student Evaluation is a web-based system that is used by students to evaluate instructors, courses and teaching assistants, The system is active for 14 days before the last week of classes.
Student Grants
Student Information System
Banner is the official Student Information Systems used by the AUC. Banner self-Service is the online gear for students to look-up and register classes, view holds and financial information, and check their unofficial transcript, whereas Banner INB is used by the administrative offices.
Student Portal
Online Student Portal allows the students to have a unified access to various systems in the same session.
System Application Products
SAP is the software that manages AUC businesses, processes and operations, It is also used by other large enterprises to automate business processes and support digitizing business functions.
Video Conferencing
Video conferencing is a communication tool allowing two or more locations to communicate with simultaneous two-way video and audio transmissions, allowing for face-to-face interaction with sites virtually anywhere in the world. In short, it helps to bring people at different sites together in a virtual conference room to communicate as if they were sitting in the same room together. It also reduces travel costs and increases productivity.
Video Editing
Video Editing of media content is available in UACT open access lab, Students can digitize video material from tapes to CDs/DVDs, Videos can be edited using professional video editing software.
Virtual Private Network (VPN)
Virtual private networks (VPN) is a networking tool that allows off-campus users to connect remotely to AUC internal resources and systems using a secure connection.
For increased availability and reachability on our IP telephony, the Telecommunications Unit provides the voicemail facility for all faculty and staff members of the AUC, with customizable welcome message for both internal and external callers. Voicemail facility may be provided to individual's extensions or as a single mailbox for a team or a department. Voicemail may be reached internally or externally from the comfort of your home.
Windows 10 EDU
Wired Network Services
Wired Network Services provides data network connections to AUC community through high speed mesh network via physical cables and fiber connections.
Wireless Services
Outdoor Wireless coverage is available in outdoor area and parking lots it provides 802.11 a/b/g wireless  protocol, Access is granted for AUC community using their Email credentials.

Wireless access is provided to faculty, students and staff using Email credentials to access online resources, AUC-Wlan covers all university campus including Tahrir Campus and outdoor spaces.



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