Customer Experience Management
This certificate is a strategic direction organization take to meet the new every-day changing needs of their target customers. This certificate is designed to provide the learners with updated tools and techniques to help them explore the strategies and concepts of customer experience management. It offers an innovative approach to know how to assess, create and evaluate all processes related to customer experiences through holistic applications that involve the whole organization
Certificate of Achievement in Customer Experience Management
- Applicants must obtain the score for course ENGGB1A on the SEPT or pass ENGGA2D.
- Applicants must have basic computer literacy.
* One continuing Education Unit equals 10 contact hours.
Learners are assessed throughout the term by assignments (lesson plans, observation tasks, practical teaching practice, and written reflections) and a written exit test. The final grade is, therefore, an accumulation of continual and achievement assessment for which the minimum accepted score is 60 percent. Final course grades are NOT based on attendance since, in accordance with SCE's attendance policy, learners must attend at least 75 percent of the class sessions in order to be allowed to take the final examination.